What is the Listivo® Customer Portal?
The Customer Portal is your one-stop hub to manage listings, create marketing materials, and share property websites. It is designed to help streamline your marketing process and help sell listings faster.
Through the portal, agents can:
- View and download listing media
- Place and manage new orders
- Track appointment and order history
- Access marketing tools
- View leads and client interactions
- Manage payment methods and social links
Video: Listivo® Customer Portal Overview
Listings Section
Click on the Listings page in the left-hand menu. In the Listings section you can:
- View past listings and download media
- Create marketing flyers, postcards, and social media graphics
- Customize the property website for a listing
Orders Section
Click on the Orders page in the left-hand menu. In the Orders section you can review your full order history.
Click on any order to:
- View order details
- Complete payments
- Download invoices
- View or update appointment details
Place a New Order
Placing a new order with Listivo® is quick and easy.
1. Log in to your Customer Portal.
2. Click the Place Order button.
3. A new tab will open with the Listivo® order forms.
4. Follow the form steps to provide property details, select services, and choose appointment times.
5. Submit the form to complete the order.
Tip:
If you do not receive an email, text message, or push notification immediately after placing your order, it is likely that your order was not successfully completed.
Each property must be submitted as a separate order. This includes:
- Each listing address
- Each individual unit, such as apartments or condos
Submitting separate orders ensures:
- Accurate pricing based on each property’s specifications
- Proper scheduling and service coordination
- Organized media delivery within the correct listing portal for each property
Availability depends on:
- Service type
- Property location
- Current schedule openings
Same-day appointments may be available.
Appointments can be scheduled several months in advance.
Weekend availability is offered in most markets.
Customers are encouraged to book as early as possible, even if the date is tentative.
Listivo® operates with multiple media providers in many markets, but availability still depends on real-time scheduling.
If media services in one order are split across multiple days:
- Additional charges may apply
- A new service minimum may be required for return visits
Travel Fees
Listivo® services locations within a 5-hour radius of a media provider’s home base.
Travel costs may be included in total project pricing when applicable.
Travel fees are calculated based on drive time from the assigned media provider’s location and may vary depending on provider assignment.
Travel Pricing:
- First 20 minutes included at no charge
- After 20 minutes: $2.50 per minute
Example:
41-minute drive = 21 billable minutes = $52.50 travel fee
Managing Existing Orders
All past and current orders can be found in the Orders section of the Customer Portal.
Click into any order to:
- View order details
- Complete payments
- Download invoices
- Review appointment information
Manage Orders and Appointments
If an order includes an appointment:
1. Click on the order from the Orders page.
2. Scroll down to view:
- Order items
- Appointment start time
- Appointment duration
Reschedule an Appointment
You can reschedule, postpone, or cancel an appointment.
1. Open the order with the appointment.
2. Click the Reschedule button.
3. You will be redirected to the scheduling page.
4. Choose your new date and time.
Tip:
Postponed projects must be rescheduled by contacting Listivo® directly.
Tip:
Only cancel an order if media services from Listivo® are no longer needed.
Accepted payment methods:
- Credit card
- Debit card
- Check
- ACH
Save Payment Cards
Customers can store multiple payment methods securely in the Customer Portal.
To save a credit card:
1. Click Payment Cards in the left-hand menu.
2. Add your card details securely.
Payment timing:
- Pre-payment is optional
- Standard payment is due after media delivery
- Deliverables are locked until payment is received
Access to Properties
If access will not be provided in person, customers must supply complete and accurate entry instructions in advance, such as:
- Lockbox code
- Door code
- Supra FlexCode™
- Other access details
If access instructions change at any time, customers must update them directly within the Customer Portal by logging in, opening the order, and editing the access instructions.
Do not send updated access details by text, email, or phone.
Updating access instructions within the order ensures that the information is accurately recorded and automatically sent to the assigned media provider through updated appointment notifications, reducing the risk of missed or incorrect access.
If access is not provided at the scheduled appointment time due to missing, incorrect, or outdated instructions, the appointment may be considered a failed visit and subject to rescheduling fees.
It is the customer’s responsibility to ensure access instructions are accurate and updated directly within the order before the appointment.
Property Websites
Listivo® makes it simple to create personalized property websites.
Customers can:
- Choose from custom-designed themes
- Manage branding directly from the account
- Showcase past, active, and sold listings
- Share to social media with one click
- Generate leads using integrated contact forms
Branded and Unbranded Websites
Branded Website:
This version is intended for marketing outside the MLS. It can be shared on Facebook, in email blasts, and more using built-in social share buttons.
Unbranded Website:
This version is intended for MLS submissions by pasting the link into the Virtual Tour field. It includes listing content in a clean, compliant format.
Property Details Section
Customers can keep listings up to date by editing:
- Property price
- MLS number
- Bedrooms and bathrooms
- Square footage and lot size
- Parking
- Year built
- Property type
- Property description
To update:
1. Go to a listing and open the Property Details section.
2. Edit or enter the details.
3. Click Update Property Details at the bottom to save.
Tip:
Use the Autocomplete Details button to pre-fill available public data from your county when accessible.
Update Property Status
To update the property status:
1. Select a status from the Property Status dropdown menu.
2. Click Save Status.
Create Marketing Materials
Customers can create and customize marketing materials in minutes using Listivo®’s built-in editor.
Available materials include:
- Flyers
- Postcards
- Social media graphics for posts and reels
Templates auto-populate with listing data and images. Drag-and-drop tools can be used to customize them.
Social Profile Links
Customers can add social links so they appear on property websites and marketing materials.
To add them:
1. Go to Social Profile Links in the left-hand menu.
2. Add Facebook, Instagram, LinkedIn, or other relevant links.
How Customers Can Create an Account
The Customer Portal is where customers can view past listings, photos, orders, and create marketing materials.
To create an account:
1. Locate the Customer Portal link.
2. Open the registration page.
3. Enter your name, email address, and password.
4. Submit the form to finish registration.
If you have not received access yet, contact Listivo® support for the Customer Portal link.
Get a Quote or Estimate
Customers can obtain an accurate quote or estimate and check availability by visiting Listivo.com and clicking Book Now. This is the fastest and most efficient way to access real-time pricing based on property details, while also allowing customers to explore services, view examples, and check scheduling availability.
Quick estimates may also be provided through the chat module or by calling 833-LISTIVO, ext. 0 for general questions. For many appointment-based services, property details such as square footage and acreage will be needed in order to provide a more accurate estimate.
Pricing is determined by:
- Property size, including square footage and acreage
- Selected media services
- Applicable travel
Customers should enter full property details, including:
- Square footage, including all structures they want media of
- Land acreage
If the selected package does not match the actual property size, the order may be adjusted to the correct coverage level.
Customers may request a specific media provider during booking. If none is selected, Listivo® will assign the best available provider based on location and service type.
FAQ
Q: What if I did not receive a registration link from Listivo®?
A: Reach out to Listivo® support and request the Customer Portal link.
Q: Can I change my password later?
A: Yes. Once you are registered and logged in, you can change your password from your account settings.
Q: Do I need to be invited, or can I register on my own?
A: You can register independently, but access to your account requires using the Customer Portal link emailed by Listivo®.
Q: Can I download listing photos directly from the Customer Portal?
A: Yes. Click into a listing under the Listings tab and download the media files.
Q: How do I update or cancel an upcoming appointment?
A: Open the order, scroll to the appointment section, and click Reschedule to make changes or cancel.
Q: Where can I find invoices for past orders?
A: In the Orders section, click into any order to view and download the invoice.
Q: Can I share property websites directly to social media?
A: Yes. On each listing, social share icons allow you to post the branded website to Facebook and more.
Q: How do I make sure property details appear on the website?
A: Any information entered in the Property Details section will display automatically on the property website after you click Update Property Details.
Q: What if the Autocomplete tool does not fill in all property info?
A: If public records are not available, you can still manually enter all property details into the form.
Q: Where is the Place Order button located?
A: It is found at the top left of your Customer Portal.
Q: Can I change the details of an order after submitting it?
A: Yes. Click into the order from the Orders section to review or update appointment information.
Q: Will I receive a confirmation after placing an order?
A: Yes. A confirmation will be sent to your email after the order is submitted.