Property Preparation Prep Guide

Please have the property substantially ready before the appointment begins. Remove clutter, put away personal items, secure pets, clear vehicles and yard clutter, turn on lights, turn off fans and TVs, and make sure access is ready. Do not plan to shuffle items room to room during the shoot. If anyone must remain on-site, they should stay out of active shooting areas and avoid following the media provider from room to room.

• Camera-ready does not mean perfect. It means the property is clean enough, decluttered enough, and organized enough to present well on camera.

• The property should be substantially ready before the scheduled appointment begins.

• Anything visible through windows matters. Exterior clutter, vehicles, bins, stacked items, and yard mess can show up in final media.

• For drone media, the standard is even higher because items that seem out of the way at ground level can still be visible from above.

• Listivo® is not a cleaning, repair, moving, stylist, or staging service. Minor adjustments to small items may be made, but major prep should be completed before arrival.

• Set clear expectations with the seller, tenant, owner, or onsite contact so the property is ready before the appointment starts.

• Confirm that access instructions are complete and accurate in the order, including lockbox codes, gate codes, alarm notes, occupancy notes, and special entry details.

• Update access instructions directly inside the order if anything changes. Texts, calls, or emails are not a substitute for updating the order.

• Communicate any must-have shots, view priorities, important upgrades, special requests, closet coverage requests, or vertical-content needs before the appointment.

• Ensure branded signs, flyers, brochures, door hangers, and other promotional materials are removed when unbranded media is required for MLS or similar uses.

• Try to avoid having cleaners, movers, contractors, inspectors, stagers, or other third parties working through the appointment window.

• Make sure the property is reasonably ready. If the property is not accessible or not ready on arrival, delays, reduced coverage, or rescheduling fees may apply.

• Declutter and clean the property before the appointment so it is substantially camera-ready on arrival.

• Put away personal items, privacy-sensitive materials, paperwork, and small distractions that may show up in photos, video, reflections, or virtual tours.

• Move items to a true storage space such as a garage, closet, pantry, storage room, or other out-of-frame area. Do not plan to move piles from room to room during the shoot.

• Secure pets and remove pet bowls, crates, beds, toys, and similar items from key spaces when possible.

• Remove vehicles from driveways and major exterior views when possible.

• Store or hide trash cans, recycling bins, hoses, tools, toys, loose yard items, and pool clutter.

• Turn on lights and lamps, turn off fans, open blinds and curtains consistently, turn off TVs and screens, and close doors or drawers that should be closed.

• Make beds, simplify countertops, remove dishes from sinks, clear toiletries, and put toilet lids and seats down.

• Remove mail, bills, sticky notes, passwords, and other sensitive information from office areas, counters, and desks.

• Do not shuffle clutter from room to room while the media provider is working. That slows the shoot and usually creates inconsistent results.

• Do not follow the media provider from room to room or shadow the shoot.

• Do not watch TV, work in main living areas, sit near major windows, or move through active shooting zones.

• Do not leave loose pets roaming during capture.

• Do not schedule active cleaners, movers, contractors, inspectors, utility personnel, or other third parties to work through the appointment if avoidable.

The best setup is for the property to be vacant during capture. If someone must remain on-site, they should stay fully out of active shooting areas.

• Leave the property during the shoot

• Wait in a vehicle

• Stay in one room while the media provider works elsewhere

• Use an upstairs / downstairs flip-flop approach only when needed

• Sitting in the living room, kitchen, patio, or porch

• Working near major windows

• Walking behind the media provider from room to room

• Letting children or pets move freely through the home during capture

• Some issues can be fixed in post-production, but many cannot, especially in video, drone media, and virtual tours.

• Preventing distractions on-site is almost always better than assuming they can be edited later.

• For special edit requests, customers should contact Listivo® with the property address and clear instructions. Additional optional editing fees may apply depending on complexity.

• Editing requests, including object removal, cleanup requests, virtual enhancements, staging, twilight conversion, or any other post-production instructions, should not be directed to the media provider on site, as the media provider does not edit the final media. Any such request must be submitted directly to Listivo® so that an editing ticket can be created for the post-production team and reviewed before media delivery. Customers should submit these requests by email to [email protected], by SMS text message to 833-LISTIVO, or through the Listivo® chat module so a support ticket can be properly created and tracked.